Kinect sensor has stopped working

II Jonesyy II · Jul 9, 2016

I've recently been on the phone to support about my Kinect sensor not working , and they've told me to post it here. The problem is that there is no power going to my kinect , I only started to have problems with it since I had the preview program update
for the cortana. I've tried few things which support has talked me through like , resetting my console with the power and Kinect lead out , I've also removed me account and re adding but none have worked. Support said it may be to do with the preview program
, if a member of that preview program could help me out that would be great!

:)

JackH 63 · Jul 9, 2016

Games and Internet Explorer won't load

Now it's saying there is something wrong with my kinect sensor. It is plugged in and was working without the hint of any problems before.

And now Youtube has stopped working.

What's going on?

Kxzs · Jul 9, 2016

kinect just stopped turning on.

my kinect just stopped working one day. the kinect is plugged in properly, the kinect is turned on in settings. how can the kinect sensor just stop working with no warning? tried turning everything off and unplugging everything for a few minutes, plugging
everything back in and turning it on. kinect still not turning on.

onyxishere · Jul 10, 2016

If you are in the preview program then you should be able to post here

forums.xbox.com/.../default.aspx

Otherwise it may be that the Kinect has simply died and needs to be replaced. If you have a friend with an xbox one console nearby then perhaps try taking the sensor there to see if it works.

onyxishere

If you are in the preview program then you should be able to post here

forums.xbox.com/.../default.aspx

Otherwise it may be that the Kinect has simply died and needs to be replaced. If you have a friend with an xbox one console nearby then perhaps try taking the sensor there to see if it works.

JackH 63

Now it's saying there is something wrong with my kinect sensor. It is plugged in and was working without the hint of any problems before.

And now Youtube has stopped working.

What's going on?

AdamDietterick

The only one that works with the Kinect is the 360 S. Because that is the only console version that has the input slot in the back for the Kinect Sensor. The Kinect Sensor plug may look close to USB but is slightly different.

XboxSteve100

I had an issue with my Kinect sensor switching on and off. The problem turned out to be the Skylanders portal connected the the USB port on the back of the Xbox.

I suspect that anything that draws power from the USB port could cause the Kinect sensor to stop working properly

Sparticus1017

The console is up to date; the kinect is on.

Interesting note, if I stream to my pc, the select the "I moved my kinect sensor..." option, then it goes to the right menu, but it doesn't actually work (no green dot to line up the kinect tilt with). As soon as I stop streaming, the "I moved my kinect
sensor" option reverts back to configuring audio again.

Any other thoughts?

Kinect sensor has stopped working