Killing Floor 2 issues.

The Killing Floor 2 is a maesing game, you try reinstall to see if that go fix the problem?

You will need to contact the developers for in game issues.

For a refund you will have to fill out the form located at the following link.
https://support.xbox.com/en-US/forms/request-refund

https://support.xbox.com/en-US/forms/request-refund

if you follow the link and explain your reason and such to request the refund

Hi ColumnedJet9,

Thanks for reaching out! I'm sorry to hear about the issue with downloading games. Whether you buy a game on disc or download it from the Microsoft Store, you need to install it on your console’s hard drive before you can play it.

• What device are you using?
  
• Do you receive an error message?
  

I would recommend to check out the following troubleshooting resources:

• How to install games on Xbox One
  
• Troubleshoot game or app installation problems on Xbox One
  
• 
  

If so far it hasn't worked you can always try the following If on an Xbox One:

(if it hasn't already been done) a reset of the console since
the problem might be on the actual OS of the console so we would suggest a
Soft Factory Reset(while keeping games and apps)
Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  
  
  

Once the setup is complete it will ask if we want to keep settings or manual setup let's do
manual setup.Give it a shot and let us know of any changes!

Hey

try to follow these steps for game freezing:

https://support.xbox.com/it-IT/games/troubleshooting/game-freeze-solution

And even try to clean the cache by holding almost 10 seconds the button when you switch off your console!

Bye bye