Key redeem error

Discus and support Key redeem error in XBoX on Consoles to solve the problem; Hi everyone, I recently bought a region free Xbox Live subscription from CDKeys, I havent had any issues with these keys in the past but this time... Discussion in 'XBoX on Consoles' started by CrenulateInk98, Aug 19, 2019.

  1. CrenulateInk98
    CrenulateInk98 Guest

    Key redeem error


    Hi everyone,

    I recently bought a region free Xbox Live subscription from CDKeys, I havent had any issues with these keys in the past but this time when I tried to redeem the key I got the following error message:

    Change your Microsoft Store region.

    You currently have a subscription from a different region. If it still doesn't work, please contact customer support.

    PUR-ConversionBlockedCurrencyCountryMismatch

    My current subscription has already expired, so there is no active Xbox Live subscription, only a GamePass subscription.

    Any advice would be greatly appreciated.

    Regards

    Ethan

    :)
     
    CrenulateInk98, Aug 19, 2019
    #1
  2. XBF Ruben D Win User

    Key redeem error

    Hello CrenulateInk98,

    Thank you for posting on Xbox Forums. In regards to the out of region code issue, as mentioned by the Ambassador's and as you've already done, you will need to contact the retailer from which you've purchased the code from. Once you've heard back from
    the third party retailer if you still need assistance with the code I would suggest that you
    Contact Xbox Support.

    At this time, since there are no other resolutions for this issue we will be locking this thread. If you have any other questions or concerns please feel free to create a new thread for further assistance.

    Thank you again for posting on Xbox Forums.
  3. sandy the hippy Win User

    Key redeem error

    You've bought a code for a different region by the looks of it. Purchases are usually region specific, so I'd speak to where.you purchased it.
  4. CrenulateInk98 Win User

    Key redeem error

    I have got an active GamePass subscription, that could be the issue. It is due to renew soon. I will attempt to redeem it again after the GamePass subscription has expired. Maybe its time to move to GamePass Ultimate, I cant see myself going without GamePass
    at any point in time.

    Regards
  5. napalm 31337 Win User

    Key redeem error

    Do you have Game Pass or Game Pass Ultimate? Because the error speak about "conversion", maybe you are trying to redeem an Xbox Live code of a different region and conversion to Game Pass Ultimate don't work in this way. As additional information the codes
    are always region assigned.
  6. Njal the Blue Win User

    Key redeem error

    You would need to take this up with CDKeys as they sold you it
Thema:

Key redeem error

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