KESU 1TB Hard Drive Stopping Gameplay

TheMontanaMan406 · Jun 30, 2020

I recently bought a hard drive from KESU off of Amazon last month and the entire time, I've been trying to play certain games on my console with the hard drive plugged in. Every time I start up a game (Like Skyrim for Example), I'll make it about 15 minutes
into the game and then the entire game stops and returns me to the home screen, followed by a message displayed at the bottom of the screen saying "External Hard Drive Ready". It's been driving me nuts and I don't know what to do.

:)

ksal511l

Please contact with https://beta.support.xbox.com/contact-us

Bushy_Brow

TheMontanaMan406 Thanks for coming to me with this issue. I think that the issue might be that the hard drive is going between connected and disconnected states. Make sure that you have the hard drive securely plugged in all the way before trying to play,
and If this doesn't work, try using a different USB port to plug it into. Hope this helps solve your problem, and have a Great day. Your pal,

matthewiag

Hello

Have you tried to copy any games over or does that crash as well?

It could possibly be a Defective Drive. I purchased a Seagate Drive and it would install but crash the game every 5 mins.

mreyn9

I recently purchased the KESU USB3.0 1tb external hard drive for my Xbox One. I have the classic big body 500 GB Xbox One. The console easily recognizes this hard drive and even asks me immediately if I want to format it to be able to save games and apps.
Of course, I say yes to this. I have even set it to where any new games automatically get downloaded to there rather than my internal hard drive. Every single time I attempt to install a game the download is constantly paused or stopped or just downright fails.
I have attempted just about every possible troubleshoot option there is. I have reset my system (without deleting games and apps), I have deleted locally saved xbox 360 storage, I have deleted locally saved games, I've changed my power up settings on the console,
I have attemped to change the formatting of the hard drive on my PC, and I have even changed the name of the hard drive. Nothing has worked. The games just won't download. There was actually one time that I got a game to download but it would crash every 5
minutes, I promptly deleted it afterward.

P.S. I know a few people who have the same exact version of the Xbox as me and the same hard drive, but they have had zero issues with theirs.

What could be the problem and hopefully the fix?

Thanks

Also, I have made sure that my console is up to date multiple times and I refuse to completely factory reset the system, that's just too much time. If there are no other options I'll just have to return the hard drive

mreyn9

Hi,

I just attempted to transfer over one of my smaller games (6gb) from my internal storage to the external KESU, whenever I attempt to so that I get a pop-up that says "Not enough space" "to install this game or app, uninstall something else, then try installing
again. (0x80070070)"

Beginning to feel that I've been sent a defective hard drive.

KESU 1TB Hard Drive Stopping Gameplay