keep on getting error 0x87e10004 Xbox Remote Play on Phone when playing backwards...

I highly recommend checking this link: Troubleshoot remote play gaming | Xbox Support

Section: I keep getting an error when I try to connect

Hello Will York,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you are getting error code 0x87e10004, when trying to play Bully: Scholarship Edition on my Xbox remote. Let us check on this together and sort this out to assist your concern.

We would like you to check on this same thread. Xbox error code: 0x87e10004 - Microsoft Community -

" Fairly certain that this is for the protection of copyrighted material same as the warning you get when you watch a sports event that states you can not rebroadcast the event in any form. I will include a link to the user agreement below you should be able to find your answer under use of services ": Copyrights | Microsoft Legal

Thank you for understanding.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi there! This is Virginia O.

I understand that you are experiencing issues with remote play.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart both your Xbox console and the device you're using for Remote Play (PC, mobile, etc.). Make sure that your console is set to Instant-On mode so it’s ready for remote sessions.

And then check network connection because remote play requires a strong and stable network connection. Test your network speed on both your console and Remote Play device. Ensure that the NAT Type on your console is Open. Go to Settings > Network Settings > NAT Type. Kindly restart your router if your connection is unstable.

Next is to reconnect to the Xbox App. Sign out and back into your Xbox account on the app you’re using for Remote Play. And it is important to make sure that you are using the same Microsoft account that’s signed in on your Xbox console.

The enable remote features, do this on your console, go to Settings > Devices & Connections > Remote Features. Please make sure that "Enable Remote Features" is checked. Set Power Mode to Instant-On to ensure the console remains accessible remotely.

If the issue persist after performing the troubleshooting steps, kindly connect your Remote Play device to a different network (like a mobile hotspot). If this works, the issue is related to your original network setup.

Thank you for your cooperation.

I'm having the same issue.

but I figured something about this.

When TV that connected to XBOX is turned on. remote play works.

but when TV is turned off. remote play is not working.

if I turn on my TV first, then remote play from my PC . it works perfectly.

then if I turn off my TV. suddenly Remote play become very unstable and stuttering.

and it disconnected automatically in a minute.

I tested wireless and wired , both behaves same.

and most importantly , this issue not reproducing iPhone and android phone remote play.

mobile phone remote play works perfectly no matter TV is turned on or not.

I'm using an android. Samsung s23+. My old phone was a Samsung s10+ and that one works great for remote play still. I've tried uninstalling and reinstalling console is still set to sleep mode. No error codes. I noticed when I setup the Xbox in the Xbox app on my phone it test my settings and says I'm good to go but I click remote play on this device and it just spins forever and ever.