Just reset my Xbox and I’ve signed in but my xbox live is not on and it’s not in my...

My email is correct but my game tag is not the one i was using

Try to do it in a couple of hours

Hello!

I'm a Independent Advisor. I will be glad to help you.

Your account content should remain intact after the reset of any device, make sure you use the same account that has purchased the content, if you had other accounts on the console, make sure the content has not been shared by those accounts.

Check the order history to identify on which account the purchases you are looking for were made:

https://account.microsoft.com/billing/orders

Best Regards.

Log in through this link

https://account.xbox.com/Profile

There you will see the correct gamertag associated with your account.

Is it the same one you used before?

Is the progress and achievements still there?

Just noticed that my game tag is an order one I’ve got 2 emails and I’ve used them both and I still can’t get my usual game tag if I can’t get my usual tag on i can’t access Xbox live