just received my new xbox one. Dissapointed that the pre-paid code for GoW doesnt work.

I'm having this issue as well. Purchased my Xbox live 12 months yesterday (20/01/16) and I did purchase it through the promotion page and did not receive a code. Should be noted that I purchased it via a pre-paid code yet no where in the promotion does it
say I have to purchase it through you guys it just said must be activated through this promotion window which I did activate the code through the promotion window, so a bit of false advertising on your part if you do not grant those that input their codes
through that screen. Why would there be an option for input code through that promotion window anyway if you weren't able to use it for the promotion? Seems a bit dissapointing and should be granted to those that used pre paid codes it's the only reason I
purchased a code in the first place!

Same here it's been 15 days since I redeemed the code that came with the Limited Edition Console I purchased and I haven't gotten a single code for any of the games yet. I think we should be fairly compensated with an elite gear pack for every day over the
official release day in which we haven't received our codes.

I also purchased the LE GoW Console and haven't received my codes. I had already received access to GoW 2 and Judgement, but I think this was because I had previously purchased and played the Gears of War Ultimate Edition. Either way, I still haven't received
any codes for the other various GoW games that I was supposed to get with the GoW Xbox One S LE console and it's been several weeks since I first played GoW 4 on my new GoW Xbox One S.

Just got myself a new copy of GOW 4 and got me some standard codes for GOW 1,2,3,Judgement. Codes not working for GOW 1 and 3. Says some region code error. GOW 2 and Judgement working. Please assist !!

I'm still not sure whether we actually get a pre-paid code or if the game is automatically unlocked in the Windows store.

I still haven't received a code and there was no mention of receiving one when I pre-ordered

Guys if your paying with a pre-paid card it doesnt work