Just purchased Xbox Elite Series 2 controller but paddles do not stay in place

Hello Shahzad,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're experiencing issues with paddles of your Xbox Elite Series 2 controller. Let us check and see on what we can do to help resolve your concern in a timely manner.

This issue may be caused by misaligned magnets or a defect in the controller. Here are some steps you can try to resolve the issue:



1. Make sure that the paddles are properly aligned with the magnets on the controller. You can try removing the paddles and reattaching them to ensure they are properly aligned.



2. If the issue persists, try resetting the controller by pressing and holding the Pair button on the back of the controller for 10 seconds. This will reset the controller and may resolve the issue.



3. If the issue still persists, you may need to contact Xbox Support for further assistance. They can help you troubleshoot the issue and determine if the controller needs to be repaired or replaced. Please use this link: Contact us | Xbox Support

For your reference, see: Configure your Xbox Elite Wireless Controller Series 2 | Xbox Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Shahzad Saleem1,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Each Elite controller series 2 comes with 1 set of paddles. You can order replacement paddles, thumbsticks etc.

Series 1 paddles, thumbsticks is not compatible with series 2.

elite series 2 controllers back paddles won’t work

Hello DavidLindsey5,

Happy Holidays!

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

As per description, you are inquiring if paddles on the Xbox Elite 2 controller have default settings and if they already mapped to a button out of the box.

Here's what we got from our research.

No, the Elite Series 2 controller does not come with paddles. Paddles are an optional extra that can be purchased separately. What does the button in the middle of the Elite Series 2 controller do? The button in the middle of the Elite Series 2 controller can be used to change the controller’s profiles.

It can be configured, check on this link. Configure your Xbox Elite Wireless Controller Series 2 | Xbox Support.

We also provided you some features of the controller. Xbox Elite Wireless Controller features | Xbox Support

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community