Just purchased Arctis Pro wireless headphones for xbox one and upgrades to series x - is...

Hi Alan72 - do the headphones come with an audio cable? If so just connect them directly into the Xbox controller. I am not sure if the Arctis 7 headphones are compatible with the xbox when wireless.

Yeah, they are really cool but most of them are quite expensive. I only know of three headsets that do this the Arctis 3 Bluetooth (make sure it is the Bluetooth one they have a wired only one), the Arctis 9X, and the most expensive one the Arctis Pro
Wireless all by SteelSeries. Although there are probably more options out there.

Geri, I'm not sure if you still are receiving this thread but I did get my replacement Xbox controller today and I hooked it up to my series X and everything worked fine except that there is no sound coming through my wired headphones. These are Arctis Prime Steel Series wired headphones that worked fine with all my other controllers and just recently with my Xbox series X controller but when I connected to the Elite control they sent me it does there's no sound coming through. I cleaned the port a harder rebooted my Xbox Series X I updated the firmware and still no results.

Do you have any suggestions?

Hello Carl,my name is Marvina, I will be happy to help you.

I am very sorry for what you are going through, based on the information you have provided, it seems that the problem is related to the configuration of the headphones.

Your headset may not be set up correctly to use the microphone with your Xbox series X.

I've seen this problem before and there are a couple of things you can try to fix it:

Check that the headphones are updated with the latest firmware. You can download the latest firmware from the SteelSeries website.

Check that the headset is properly connected to the Xbox series X. Make sure the headset is turned on and in pairing mode.

Check your Xbox series X sound settings. Make sure your headset is selected as the audio input and output device.

Reset the headphones. You can reset the headphones by pressing and holding the power button for 10 seconds.

Here are some specific steps you can try:

Update headset firmware

Go to the SteelSeries website.

Click the "Support" menu.

Click "Product Updates."

Look for the Arctis 9X headphones.

Click the "Download" button to download the latest firmware.

Once the firmware has downloaded, follow the installation instructions.

Check the headphone connection

Make sure the headphones are turned on.
Press and hold the pairing button on the headphones for 5 seconds.

On Xbox series X, go to Settings > System > Accessories > Headphones & Microphones.

Select Arctis 9X headphones.

If the headphones are connected correctly, you will see a message that says "Connected."
Check your sound settings

On Xbox series X, go to Settings > System > Accessories > Headphones & Microphones.
Select Arctis 9X headphones.

In the "Audio input" section, make sure headphones are selected as the input device.

In the "Audio Output" section, make sure headphones are selected as the output device.

Reset the headphones

Press and hold the power button on the headphones for 10 seconds.

The headphones will turn off and then turn on again.

If you have tried all of these steps and are still having problems, you can contact SteelSeries support. They can help you solve the problem.

Source: https://support.xbox.com/help/hardware-network/accessories/troubleshoot-xbox-wireless-headset

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Arctis are the ones who decide which devices their products are compatible with and unfortunately, the arctis 7 isn't however arctis produced the arctis 9x which connects to the Xbox using Xbox wireless rather than Bluetooth (same way your controller connects)
it does also include Bluetooth though to enable you to connect it to other devices. I'm sorry, you've had trouble with your one x and accessories I've had my one x and elite controller for around 15 months without any issues what so ever.