Just had an update for Grounded on PC. Now it won't launch?

Hi James! I'm Rostom, an Independent Advisor. I will be glad to help you here.

When was the last time you were able to play the game? Have you tried to verify and repair the game files?

Open the Xbox app for Windows.
In My Library, select the game title.
Select the More options (…) button and choose Manage.
Select Files and then Verify and repair.

Another update, while my IP won't be out here until Thursday, I had a PC update and now my Microsoft Store won't download apps there either. So it seems to be the Microsoft Store on both Xbox and PC.

Hello Arustak,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Respectfully,



Microsoft Moderator

Hello Arustak,

We hope you are doing well. Thank you for posting in Xbox Forums. We are happy to help.

We understand that you are trying to launch Grounded and is unable to perform troubleshooting to the game to fix the issue. Let us check on this together and sort this out in timely manner.

To properly isolate your concern, we will be asking some questions. Please provide details/information for us to give more accurate resolution for you.

1. Is this issue happening to all games installed through Xbox app?
   
2. May we ask for the steps you made in trying to uninstall Grounded?
   
3. May we ask for screenshot of the issue? Please conceal any personal information.
   
4. When did this issue happen?
   
   • Was there a recent Windows update or new application installed on your device?
     
   • Do you have these apps on your computer - antivirus, antimalware, VPN, firewall, proxy and PC Optimizer?
     
5. May we ask for the Xbox app and Gaming Services version? Please check by launching Xbox app > select Profile picture > Settings > About.
   
6. What is your Windows version and edition? To check, please type WINVER on search bar and select run command. Then, take a screenshot on this part.
   
   
   
   
   
   
   

Based on your description, we would like to suggested you to check these suggested troubleshooting from support article and thread:

Troubleshoot issues with the Xbox App for Windows

getting error code 0x80070199 on a game updating that i thought i - Microsoft Community

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

No issues known sorry. I had a problem personnaly from the XBox Game Pass on PC with the download won't launch, but it was probably came from my internet bandwich. Resolved now.