just got the monitor the sound not working

If there is no audio on your Amazon G4 monitor after the update, check the sound settings on your computer and monitor. Make sure that the monitor is selected as the default audio output and that the volume is not muted or too low. If the problem persists, try checking the monitor's connections and, if applicable, the audio cables.

Steps to check and resolve:

1. Computer sound settings:

Access the sound settings of your operating system (Windows, macOS, etc.).

Check if the monitor is listed as an audio output option and that it is selected as the default device.

Make sure the volume is not muted or too low.

If the monitor is not listed, try uninstalling and reinstalling your computer's audio drivers, or check if the monitor has a dedicated audio device, which must have drivers installed as well, according to ASUS.

2. Monitor sound settings:

If your monitor has sound buttons or settings, make sure the audio is not muted or the volume is set too low.

If there is a sound settings menu, make sure the audio output is selected correctly (e.g., HDMI, DisplayPort).

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

if the sound is coming from your monitor, and the 5.1 system is a different system, then can't you just turn the sound on your monitor down? and then have the 5.1 sound on?

Did the monitor work before? (for sound)

How's the console connected to it?

Just tested this and it will work.

Xbox One connected to a monitor using an HDMI Cable. Set the Display settings to DVI. Meaning no audio is being transferred over the cable. Attached Headset Audio adapter to an updated xbox one controller and plugged in the Xbox One Stereo headset to the
adapter, got Stereo sound on the headset without any issues.