Just got a comcast gateway and the hard wire keep dropping

if you just upgraded your Internet, and you're having problems you need to call your Internet provider as that is likely to cause

Hello Maggie,



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Thank you for your understanding.



Respectfully,

Hello Maggie Richard Pires,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're experiencing connectivity issues with your Xbox S and Comcast gateway. Let us help you get to the bottom of this.

It is possible that the connection is loose or the ethernet cable RJ-45 does not fit well or lock properly. Let us check it though by following the troubleshooting steps below:

1. Restart your Xbox S and Comcast gateway. Unplug both devices from the power source, wait for 30 seconds, and then plug them back in.

2. Check the Ethernet cable that connects your Xbox S to the Comcast gateway. Make sure that it is securely plugged in and not damaged.

3. Try using a different Ethernet cable to connect your Xbox S to the Comcast gateway.

4. Check if there are any firmware updates available for your Comcast gateway. You can usually find this information on the Comcast website or by contacting their customer support.

5. If none of the above steps work, you may need to contact Comcast customer support for further assistance.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

how are you wired now ? Comcast gateway wired to airport and the xbox wireless to airport ?

-Live in VT, USA

-Have a Comcast wireless gateway. TECHNICOLOR tc8305c

-2 Xbox One consoles connected

-Mine is wired. The other is wireless

-I've tried hard resets, Changing location, switching to energy saving mode, lowering the firewall on my gateway, switching to wireless, everything I could think of.

-UPnP is disabled

-No NAT error, but NAT is always moderate and will not stay open.

- sometimes get error code 0x807a1007, but not all the time

-ISP is Comcast