Just don't know if im correct here, but...

Hey guys,

Since i bought the map expansion pack today, im not able to start the game anymore. im getting an error thats like "you cant play when you're not logged in" - i searched around google but there wasnt any fix for that issue. i hope you guys can help me and
fix the problem asap.

thanks in advance,

-

:)

 

Suspended but don't know if it's permanent or not

If you can not find when this will expire, the Xbox phone support team can tell you if it is permanent or temporary and when it will expire.

 

Suspended but don't know if it's permanent or not

Hi,

If you click this LINK, it will take you to how to raise a case review against this and the next steps.

I Hope this helps and good luck.

HP

 

Hi,

Let’s isolate your concern by answering the following questions:

1. What type of device are you using? (e.g. Xbox One, Xbox 360, Windows 10)

2. Are you able to play other games?

Looking forward to your response.

 

I'm on Windows 10 and, to be honest, i dont know if im able to play other games because i just got horizon 3 from the windows store and in my windows library. Before you ask, i was able to play the game before that day, this error just started right after
i purchased and downloaded the expansion.

thanks for the reply.

 

Your welcome.

Here are the troubleshooting options you can perform:

1. Run the Windows apps troubleshooter provided in this
link. This may help in resolving issues regarding Microsoft products downloaded from the Windows Store.

2. Perform a clean boot to isolate if there’s any third party program affecting the game. Click this
link for the steps.

3. Click this
link and follow the steps on how to switch between Microsoft accounts in the Xbox app on Windows 10.

Keep us posted.

 

1. So i ran Troubleshooter and it said that i got there was an error with the Windows Store, that sounded like this *keep in mind that im german and i need to translate the errorcodes* "Windows Store Cache is probably damaged | not fixed"

2. The Cleanboot hasnt fixed anything aswell.

3. I dont even own a xbox or another microsoft account,-> i can't switch between accounts.

Thanks for your answers anyways, hope we can fix it together.

 

You're welcome.

Kindly access this
link and follow the steps on how to turn off two-step verification.

Regards.

 

i still can't play the game because i'm still getting this error:



sorry for the fact, that it's in german.

thank you again.

 

Hi,

Here are additional troubleshooting solutions you can perform:

1. We recommend that you follow the steps provided on this
link on how to resolve sign-in problem with in-game accounts on Windows 10.

2. Click this
link, and follow the steps on how to check for updates for apps and games from Windows Store.

3. Go to this
link, and follow the steps on how to get software and driver updates for Windows 10.

If the same thing occurs, we suggest that you follow the troubleshooting steps provided on this

link. The solutions on that page can help resolve problems you may experience during gameplay on your Windows 10 device.

Keep us posted.

 

still nothing that solved the problem.

 

Thanks for keeping us in the loop.

Kindly click this
link, and follow the steps on how to fix problems signing in to the Xbox app.

Regards.

 

There is no Xbox Account thingy in my 'Accounts' tab on Windows 10 so i can't remove the Account.

regards.

 

What happens when you click Start > Settings > Accounts?

 

there are six different tabs, one of them is email and app accounts, but i can't disconnect the xbox account because its not shown there