Just cause 2 (backward-compatibility in Xbox one)

Someone please help me, one day buy the game of just cause 3 and gift I gave the just cause 2 and that I have to redeem the game in xbox.com/redeemcode; get the code and tells me that you can not that I have to do in another page or do it on the console.
I do in console; get the code in the console and tells me that I need to change the "region language", but nose to which change, and the code (in the instructions) not says nothing to change the language. Please help

:)

 

Just Cause 2 GwG

Please would it be possible to extend Just Cause 2 for a day, I got gold yesterday but the whole day I was unable to download Just Cause 2 from either the Xbox or the Xbox store. Especially with backwards compatibility coming, please reply!

 

Purchased Just cause 3 but DID NOT receive promotional Just cause 2 game via backwards compatibility.

Purchased Just Cause 3 on 6/2/16 and two weeks later I have still not received Just Cause 2 via backwards compatibility provided by a promotion here http://www.xbox.com/en-GB/games/just-cause-3.

rather frustrated as the main reason I purchased this game was for Just cause 2 and didn't receive the game.

 

Contact Xbox Support and explain what is happening to You, this is pretty weird, It should be redeem in the same region You bought the game, You may also try to change the region of the site (Pc) and see which region You Will be able to redeem It or even
change the region of your Xbox One and see which region It Will work, but it's not so fast to change region like Pc.

 

To use 360 bc games for xbox one your account region should match your location region