Just bought 12 month prepaid $59.99 XBOX LIVE GOLD. When loaded it wont confirm -ask f credit ...

In May 2018 I bought XBOX LIVE Game for 59.99 (12 month Subscription) for XBOX ONE System at Game Stop in Dalton, Ga. I signed into my Microsoft acct. then typed the numbers on the back of the Microsoft card it doesn't confirm - it just says 'Next' and
then it ask which way do I want to pay: Paypal or CREDIT/DEBIT. It don't seen to recognize the prepaid card numbers. Game Stop in Dalton says to contact you because they can't refund my money if the pin numbers on the back of the card has been exposed.
I told them I had to see the number to load it into the XBOX System. I didn't know the card number wouldn't work. I will never buy another XBOX Prepaid Gold Card from them again. Can I get my money back ? I have my receipt showing my purchase. This was
for my son's birthday and he is very disappointed. Is there another way to load the card into my XBOX ONE System? Please help.

:)

 

Gold subscription does not except prepaid cards.edit

Doesn't trust banks or credit card companies. Tries to use their pre-paid cards.

I fear for this person's future when they try to buy a house with no credit. Maybe they are rich and will just buy it out right with their mattress money.

As for a solution to your problem, use your prepaid card from a company you don't trust to buy a 12-month or 3-month Xbox Live Gold card from the store.

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Make sure you're signing into your son's account when redeeming the code, otherwise the gold will be tied to yours and not his, unless you are sharing the gold through the Home setting. Make sure you're following these steps - How to redeem gift cards and codes

If it still doesn't work, you'll want to contact support. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support