June/July Purchases Still Not Credited

You are at the Discussions section of this forum

From https://forums.xbox.com/en-US/thread/f7ec754b-f7dd-4643-94c8-cce6a0ad0dab

If you're looking to get some assistance on an Xbox Live Rewards program issue, post your inquiry at the Xbox
Live Rewards Questions Support Forum. When you make a post, change the "Type" to "Support" and we'll help you there.

FOLLOW THE INSTRUCTIONS ON HOW TO GET HELP

You'll want to post in the support section of this forum in order for support to check into it for you.

Hello ratnamaze,

From our Terms and Conditions:

E. Rewards Credits Restrictions

1. Program Limit: The maximum number of Rewards Credits a participant can earn in a Program Year (July 1 to June 30) is 500,000.

Since your Credit amount last program year (July 2016 - June 2017) was above this amount, you were not earning Credits recently. Since the program year just refreshed, you should start seeing Credits again for your purchases.

Once rebates are given, they are shown with the last date of the month they are for. They are never actually given on that date though.

Yes, exactly, my pending credits hasn't changed since showing my pending rebate credits for June. The only credits showing as pending are from June's purchases, which I haven't yet received because I haven't hit 5000 yet. By now,
my rebate for the purchases I made in early July should be at least showing as pending, surely? It even says on the rewards page that "it takes 96 hours" for pending rewards to change. The purchases I made in July would put me well over the 5000 needed to
trigger a deposit, so I am sure my pending credits hasn't changed to reflect July's purchases.

When you request a deposit, the credits are deposited on the date listed on the site at the time that you made the request. If you made the request on or after June 26, they will be deposited on July 13.