Juego que compré en la Windows Store no se guardó en mi biblioteca [Translation - Game I ...

Hace como 6 meses compré Halo Wars 2 Standard Edition. Para eso lo pagué por medio de unos de los métodos de pago en efectivo.

Luego me dieron como un código y lo ingresé en mi cuenta de Microsoft e instalé el juego en mi computadora.

Recientemente reinicie mi computador a sus valores originales, predeterminados, porque estaba muy lento y seguramente tenía virus.

Y en cuanto ingresé mi cuenta Microsoft para volver a descargar el juego este no estaba en mi biblioteca.

No entiendo por qué no se guardó, si por ejemplo en Steam eso no es un problema. Uno compra un juego y este se guarda en la biblioteca de uno. Pero este no fue el caso.

Ahora cuando busco el juego en la Windows Store ¡me sugiere que tengo que comprarlo de nuevo! Eso no es justo. Necesito que por favor me colaboren solucionando este problema.

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[Mod Translation - About 6 months ago I bought Halo Wars 2 Standard Edition. For that I paid through one of the methods of payment in cash.


Then they gave me as a code and I entered it into my Microsoft account and installed the game on my computer.

I recently restart my computer to its original default values, because it was very slow and probably had viruses.

And as soon as I entered my Microsoft account to download the game again this was not in my library.

I do not understand why it was not saved, if for example on Steam that is not a problem. One buys a game and it is stored in one's library. But this was not the case.

Now when I look for the game in the Windows Store suggests that I have to buy it again! That's not fair. I need you to please assist me in solving this problem.]

:)

 

AOE castle siege

en Windows 10 La resolucion del juego es mas grande que mi pantalla en AOE castle siege...

[Translation]

In Windows 10 The resolution of the game is bigger than my screen in AOE castle siege ...

 

minecraft not open.... plz help

1.

Hola a todos, me gustaría contarles sobre mi pequeño problema ...

Te compré Minecraft para PC. He canjeado mi edición de Minecraft para Windows 10 en WINDOWS STORE. Anteriormente tuve problemas que no pude descargar para instalar y descargar el juego en mi PC.
Ayer ya me dejó descargarlo e instalarlo.

El problema es que cuando intento abrir (hago doble clic) permanece en la pantalla de inicio (es la pantalla blanca que dice MOJANG con su LOGO) y se cierra automáticamente.
No sé cuál podría ser el problema ...

[Translation: 1.

Hello everyone, I would like to tell you about my little problem...

I bought you Minecraft for PC. I have redeemed my Minecraft Edition for Windows 10 on Windows STORE. Previously I had problems that I could not download to install and download the game on my PC. Yesterday and let me download and install it.

The problem is that when I try to open (double-click) remains in the home screen (is the white screen that says mouse with your LOGO) and closes automatically. I don't know what the problem might be...]

 

Hi Monico,

Thanks for reaching out to us with this issue. Since you redeemed the code for Halo Wars 2 but after your computer reset it wasn't listed in your games, in order to re-download the game to your computer, you'll want to search the Microsoft store for it.
Once you find the version you own, it should say "Install" then you can select it and the download and installation will begin.

Another option would be to
sign into your Microsoft account and go into Payment & Billing to view your order history to confirm that that account is the one that the code was redeemed to. Once you confirm that its the correct account, you should then be able to
sign into your Xbox account, go to My Games and then select your game to install.

I hope that this helps out and please let us know the results.