joined rewards did not recieve free game pass

i joined xbox rewards to get 1 month free game pass i clicked on claim 1 month free game pass nothing happened i check my email and no confirmation order i. checked my memberships no free month pass i went back to reward to try again and its not showing
i contact ms support heres the id number 1417490456 they asked me to contact you please help

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Xbox is FALSE Advertising

so I seen a promotion regarding the Xbox live rewards program. It stated sign up to Xbox live rewards and recieve 1 month game pass FREE! However after signing up I got the email saying thanks for joining Xbox live rewards but did not receive the game pass.
This is false and very misleading and a complete scam into getting people to join Xbox live rewards as far as I man concerned and I am not a happy customer. I hope this is taken seriously and will be sorted out quickly as I am very disappointed I just want
my free game pass trial like the promotion said.

 

Didn't recieve my 15,000 points for buying Assail creed ezio collection

I receive my Assassin creed ezio collection with movie pass but did not recieve my 15,000 xbox reward points.

 

For help with the Microsoft Rewards program, you'll need to contact their customer support via their redemption page. The Xbox Rewards Program is not the same.

 

Hello Unidentified User,

We do not have any offers that give one month free game pass. This forum is for Xbox Live Rewards issues. If you are asking about a Microsoft Rewards offer, the Microsoft Rewards program is a separate program, so we are not fully informed on their issues.
You should try contacting their support team via the Microsoft Rewards website.