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Hello, Eduardo. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Just so I can understand the situation correctly, when on a party you cannot hear the game sounds and musics?

And this issue happens with other games too or only Naraka Bladepoint?

Also, are you running Windows 10 or 11 on your computer?

Waiting for your kind reply.

Hello Lucas, this is not the issue, all the settings are set to Everyone and this is an adult account has has been for quite some time. Again, this issue does not apply to all games, only a few examples like Sniper Elite 5 and Naraka Bladepoint are having this issue.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Evilhny, this error is usually related to some app error when logging in to Microsoft servers.

Checked if you have the latest version of Windows installed, at 21H2, because recently came out the latest update to Windows 10 and 11?

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional, Microsoft released major fixes this week, and make sure you have the Xbox Companion App installed.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

Hi Sara S, My name is Vanessa, an independent advisor, and I'm here to guide you on your case.

Error Code (0x0) is a generic error that can be caused by a variety of factors, such as hardware, driver, or game software issues.

Here are some things you can try to fix the problem:

Restart your PC. This may seem like a basic solution, but sometimes it's all that's needed to fix crashing issues.

Check that your internet connection is stable and that you have enough free space on your hard drive.

Uninstall and reinstall Naraka Bladepoint. This can fix issues with the game's installation.

Update your graphics drivers. Outdated graphics drivers can cause compatibility issues with some games.

Check the Naraka Bladepoint support forums to see if other users are experiencing the same problem. It's possible that someone has found a solution that you haven't tried.

Contact Naraka Bladepoint customer support. They can give you more help with fixing the problem.

Specific Steps

Based on the information you have provided, here are some specific steps you can try:

Check that your PC meets the minimum system requirements for Naraka Bladepoint. If your PC doesn't meet the minimum requirements, it may not be able to run the game properly.
Check that your PC has the latest graphics drivers installed. You can download the latest drivers for your graphics card from the manufacturer's website.

Try starting the game in compatibility mode. To do this, right-click on the game's executable file and select "Properties". On the "Compatibility" tab, select an earlier version of Windows and click "OK".

Try starting the game with administrator privileges. To do this, right-click on the game's executable file and select "Run as administrator".

If you have tried all of these steps and you are still receiving the error (0x0), you may need to contact Naraka Bladepoint customer support. They can give you more help with fixing the problem.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Vanessa.

Good Day,

I'm in the exact situation your in right now. On the same day too, June 26. I managed to contact Naraka's support email and they replied shortly with them forwarding my ticket to a relevant team and advising me not to buy two packs at once. As of right now no other word from them and still no 1280 gold just the 240 gold.

Perhaps try emailing them and explaining your situation as well? not sure if you already did that but here is the email:

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***