JigsawJam not working on one game

What kind of errors are you experiencing? Does your xbox not read the disc at all, or does it freeze? Not sure what steps you're referring to. Please be more specific, and perhaps someone might be able to help you out

If you got a recent update for the console then you're probably in the preview program on it.

Please try holding the power button on the console for 10 seconds until it shuts down then unplug everything from it and let it sit for 5 minutes.

Also, please list any error messages or codes you may receive when this happens.

Are you in the preview program?

If you use "instant on" mode, try doing a full reboot of the console. Turn the console on and let it boot to the dashboard, then hold your finger on the power button on the console for about 10 seconds. The console will turn off and the power light on the
PSU will turn orange instead of white. Then turn it back on and see if everything works OK. The first time you turn it back on after doing that it'll take about a minute to boot up, but following that, subsequent boot ups will be fast again.

You shouldn't have to use an external hard drive for games to work. The hard drive in the console is a standard 5,400 RPM laptop hard drive just like the vast majority of 2.5" hard drives out there (including the one in the PS4), so while it's not the fastest
available, it should work just fine.

personally I think you should go back to factory format the whole system including the games