Jigsaw game - 6 months ago I lost the "Thumbnail View" and the light background color.

Hi EricMerling,

Thank you for posting to the Microsoft Community forums. I hope you are doing well.

Based on your description, it seems to be that you have issues with your Jigsaw game. Let's work together to find the best solution to this problem.

As I've looked up on your profile here in the community, I found your previous related threads. And upon further checking, this issue was a known issue on the application itself. I just found on the article a new release regarding this issue and it was an update from January 19, 2023. On the article it was stated that there was an available fix that was released.

Now to address your concern, please proceed in updating your Jigsaw game and as well as your Windows system. Based on the update, you will need the latest Windows Operating System to continue enjoying the game.

Please refer to this article here: KNOWN ISSUE - I’ve lost puzzles or gold bars in Microsoft Jigsaw. (UPDATED: 1/19/2023) – Microsoft Casual Games (zendesk.com)

If you still have issues after all the updates, I would suggest to contact Jigsaw Support for further assistance. Please click on this link here: Microsoft Casual Games (zendesk.com)

Hope it helps.

Best regards





Microsoft Community Forum Moderator

Did you have premium?

I ask because I can't see any thumbnail view and there is only 4 colors available for me too. I think the thumbnail view and the other background colors are available only for premium users or they are not available anymore.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Snapier, I did a little research but I don't think the colored backgrounds are limited to a few options.

https://answers.microsoft.com/en-us/windows/for...

https://answers.microsoft.com/en-us/windows/for...

I personally have not had that problem. But one of my friends would get that problem whenever we played Dead Island together at his house, due to the constant shifting of the background and the bright background colors. You could try changing the FOV (Field
of View) in the options of games if it is presented or maybe changing the brightness if it is due to lights. Hope this helps in some way!

Yeah mine just lost the color and background image in the dashboard