Jigsaw freezes and crashes in every expert level game

Thank you for responding again, I appreciate it.

How do I report this bug to the developers?

Only on Microsoft Jigsaw and mostly on Grandmaster level, although experienced on Master sometimes. This happened after I upgraded to Windows 11. I have sent a report to

https://microsoftcasualgames.zendesk.com/hc/en-us/requests/new and had received a ticket number but have had no response. I put in another request a month after the first and have a new number. Perhaps someone will respond this time.

Hi there!

I am sorry to know about what happened. I know how frustrating that must be and I would feel the same way if I were on your situation.

Does the issue only happen to that particular game? How about your other Microsoft Casual games?

The official support channel for casual games is on this link https://microsoftcasualgames.zendesk.com/hc/en-...

Bugs may occur or may not occur to other users regardless of their device operating system. It's a case to case basis. Therefore, it would be best to report the issue for the developers to investigate and fix the issue. Hopefully it's gonna be fixed on their next update.

Thank you by the way for your patience and time here in the community.

I had wondered if it was an incompatibility issue with Windows 11? But it has also happened to a friend who is not on Windows 11, and I have seen other identical issues in other forums. Perhaps I need to get a cheap older computer on Windows 10 or earlier while I am waiting for the bug fix. I really like Classic Jigsaws!

I hope the fix is released soon. Thanks for responding. By the way, the bug interferes with the display of 'percentage complete' when you reopen Jigsaw after a crash - not a simple bug to fix.