Jbl usb headset shutting my sound off

Discus and support Jbl usb headset shutting my sound off in XBoX on Consoles to solve the problem; I have a jbl usb head set and when i put the usb in all my sound shuts down everything goes including the laptop speakers and says that no audio... Discussion in 'XBoX on Consoles' started by slade Bettles, Nov 14, 2023.

  1. slade Bettles
    slade Bettles Guest

    Jbl usb headset shutting my sound off


    I have a jbl usb head set and when i put the usb in all my sound shuts down everything goes including the laptop speakers and says that no audio drivers are installed. i thought it might be the drivers not up to date... they are .... i tried every usb port they all just say the usb isnt recognized or malfunctioned. the usb works on other laptops/computers.

    :)
     
    slade Bettles, Nov 14, 2023
    #1
  2. KhajiBower34 Win User

    Jbl usb headset shutting my sound off

    Hello Slade B, I am an independent advisor and I will be happy to help you today. My name is Khaji

    I understand that you are experiencing problems with your JBL USB headphones on your computer.

    Check your computer's sound settings: Go to Control Panel > Sound > Playback tab. Right-click on your headphones and select Enable. Right-click again and select Set as default device. Then, right-click on the headphones and select Properties

    Update your headset drivers: Go to Device Manager, expand Sound, Video, and Game Controllers, find your headset, right-click, and select Update Driver

    Test your headphones on another device: If you have another device, try your headphones on that device to see if the problem persists

    Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.
  3. Rubens5 Win User

    Headsets usb (type A or C) configuration

    Thanks, but it's not clear for me though . The headsets are quantum 400 jbl, but I'm looking for an option that enlighten me if there something I can do to take advantage of the functionality of the usb connector.
  4. Rako007 Win User

    XBOX ONE connect to bluetooth headset or repro

    My task was address to Microsoft. Is year 2020 and I must use jack plug to controller to have sound. I want connect XBOX directly with my bluetooth headset or external bluetooth reproductor JBL (or home teather....)
  5. JamieVan de Groep Win User

    My friends in party sound robotic over the xbox companion app

    Yes I have a JBL TUNE500BT headset and a TP-LINK UB400 adapter in my pc
  6. MateusFontana Win User

    Headsets usb (type A or C) configuration

    According to JBL, the audio selector only works with the headset turned on. And it only supports a USB connection (A to C) but not a 3.5mm cable connection or Bluetooth games for mobile devices.

    - This information can be found at the link below.

    https://www.jbl.com/gaming-headsets/QUANTUM400....

    The links I've provided you also say the same, unfortunately, there isn't a converter for that.
Thema:

Jbl usb headset shutting my sound off

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