játék telepítési probléma[Translation-game installation problem]

Máté György · Sep 25, 2020

Tisztelt Ügyfélszolgálat!

Letöltöttem a Microsoft Storeból a World at Arms nevű játékot, de töltés után azt érzékeli, hogy nincs internet kapcsolat, majd a program crash-el.

Pedig generál adatforgalmat, látható is a feladatkezelőben, a tűzfal is ki van kapcsolva. Többszöri reinstall után is ez probléma lép fel. (Lásd csatolmány)

Windows 10 Pro 1909, 18363.1082 build, clean install.

Segítségüket előre is köszönöm,

Üdvözlettel: Máté

[Translation-Dear Customer Service!

I downloaded a game called World at Arms from the Microsoft Store, but after charging it detects that there is no internet connection and then the program crashes.

Although it generates traffic, it is also visible in the task manager, the firewall is turned off. This problem also occurs after multiple reinstallations. (See attachment)

Windows 10 Pro 1909, 18363.1082 build, clean install.

Thank you in advance for your help,

Sincerely, Matthew]

:)

XBF Brad A

Hi Mate,

Thanks for reaching out to the forums. We see you have an issue launching a game. We recommend going over the guide for

gameplay issues on Windows 10. Let us know how it goes.

Thanks,

Brad

Tomesso

Szia

Próbáld meg először újraindítani a PC-t. Ha továbbra is ltéezik a probléma, töröld és telepíts újra a játékot.

[Translation-Hello

Try restarting your PC first. If the problem persists, delete and reinstall the game.]

XBF Brad A

Hello Roland,

If this title is not a play anywhere title you will not be able to play it on the PC. That could be why you are getting the error to check the account. If you are unsure if a game is play anywhere it will say it in the description. example: Gears of war
4

https://www.microsoft.com/p/gears-of-war-4/9nblggh4pbbm?activetab=pivot:overviewtab

Supports Xbox Play Anywhere: yours to play on both Xbox One and Windows 10 PC at no additional cost.

Thanks,

Brad

XBF Chris J

Hello Noe79,

Thank you for posting here on the Xbox forums. Unfortunately, there would be no way to play that game on PC since it is not a play anywhere title. If you would like to request a refund, you can do so on this form :

Request a refund.

If the refund request form is not available in your region, then you may
request a callback to speak to a live agent about this issue.

Hope this helps!

OK Fowl

szia

Láttad ezt a ragacsos? Ez segíthet:

https://Answers.microsoft.com/en-us/Xbox/Forum/xba_gapp/Microsoft-Jigsaw-a-helpful-FAQ-and-Troubleshooting/95020137-0646-48be-82bc-e79c90f3d9f9

[Translation]

Hello

Have you seen this sticky? This can help:

https://Answers.microsoft.com/en-us/Xbox/Forum/xba_gapp/Microsoft-Jigsaw-a-helpful-FAQ-and-Troubleshooting/95020137-0646-48be-82bc-e79c90f3d9f9

játék telepítési probléma[Translation-game installation problem]