Japan gamepass for PC game unavailable despite advertising on gamepasspage

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today. If you are experiencing issues with games not appearing in your Xbox Game Pass library, there could be several reasons for this. Here are some possible solutions: 1. Check your purchase history: Ensure that you have purchased the game and that it is associated with your account. If you have purchased the game, but it is not appearing in your library, try restarting the Xbox app or your device. 2. Check your Xbox Game Pass subscription: If you have an Xbox Game Pass subscription, ensure that your subscription is active and that the game is included in your subscription. 3. Check your region settings: Ensure that your region settings are correct. If your region settings are incorrect, you may not be able to access certain games. 4. Check your device compatibility: Ensure that your device is compatible with the game. If you are trying to access the game on a device that is not compatible, it will not appear in your library. 5. Check your internet connection: Ensure that you have a stable internet connection. If your internet connection is unstable, you may experience issues with games not appearing in your library. 6. It’s possible that these games are no longer available on Xbox, or they may have been removed from the Xbox Game Pass library. I hope this helps.

Thank you brilliant. Yes, all my account info is correct and my subscription is active. I am using the latest windows 10 update. I even used the repair function of gamepass, log out, logged in again. I am able to download and play other games, but some just are "not available", like roller drome and remnant 2. I understand that some games may be unavailable depending on the region, but then why would it be advertised on the main gamepass PC page ?(see screenshots). When I click on it and open my gamepass app, it says "not available".

Hi. My name is Brilliant, an independent advisor. I am happy to assist you today.

If you are experiencing issues with games not appearing in your Xbox Game Pass library, there could be several reasons for this. Here are some possible solutions:
1. Check your purchase history: Ensure that you have purchased the game and that it is associated with your account. If you have purchased the game, but it is not appearing in your library, try restarting the Xbox app or your device.

2. Check your Xbox Game Pass subscription: If you have an Xbox Game Pass subscription, ensure that your subscription is active and that the game is included in your subscription.

3. Check your region settings: Ensure that your region settings are correct. If your region settings are incorrect, you may not be able to access certain games.

4. Check your device compatibility: Ensure that your device is compatible with the game. If you are trying to access the game on a device that is not compatible, it will not appear in your library.

5. Check your internet connection: Ensure that you have a stable internet connection. If your internet connection is unstable, you may experience issues with games not appearing in your library.

6. It’s possible that these games are no longer available on Xbox, or they may have been removed from the Xbox Game Pass library.

I hope this helps.

Probably the game is momentarily unavailable. Since the gamepass on the pc is in beta mode, I think it will be solved soon.

I have exactly the same issue on the Xbox app on PC.

It says included in gamepass but then tries to charge me £14.99 to download it?

If it isn't included in gamepass then it shouldn't be advertised as such.

I even spoke to support last night and the guy had no clue other than telling me the game wasn't on the gamepass list he had.. how can that be? yet its still being advertised as such?

False advertising and very misleading!

The game was only supposed to be free in Japan; the banner advertising the game and the website were inadvertently updated to all regions.