I've sent my Elite 2 off to warranty twice, now my controller is even worse!

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Elite series 2 controller replacement warranty. I understand how frustrating this is as I'm a gamer myself and I would totally feel the same way if I were in your shoes.

You will need to contact Microsoft Xbox Support and explain everything in detail regarding your replacement issue. Also, you can request for compensation for the replacement problems:

https://support.xbox.com/en-US/contact-us/

Furthermore, regarding the controller's original box according to the official Xbox website: https://support.xbox.com/en-US/help...nty-service/packing-and-shipping-instructions

"Send only your non-working product. Any other items that you send may not be returned to you. Also, don’t use the original box the product came in for shipping, as the box won’t be returned to you."

You will need to report this as well as they have the tools to escalate this case to the hardware department. You may receive the controller's original box within 10 days.

Just a gentle reminder that we are only Xbox gamers just like you here in this community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I sincerely appreciate the response and I really do understand where you are coming from as I am an avid Xbox gamer too. However, I'm afraid the only way to have this sorted out is through contacting Microsoft Xbox Support again as they are the only ones capable of escalating this issue to the Microsoft hardware department.

Please try contacting them again and follow these instructions according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Best Regards,
Darhyl

I see the box situation is absolutely my fault. When I read the what to do section, it only stated additional accessories such as analog sticks and such.

Regardless, this is for anyone, as I won't get this resolved since contact doesn't care, and told me to go elsewhere for assistance, which doesn't include real human contact.

The controller is no good for my competitive needs, and this would infuriate any avid gamer.

This is no excuse from a company such as microsoft.

I don't care much for the box, but have I knew beforehand I obviously wouldn't have sent it knowing it wouldn't be returned.

I've sent my controller off twice now. After the last time though, I noticed the warranty that was left had been reduced. When I queried this, I was told not to worry it was still the same.

NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

Xbox Support might be able to help but that $150 controller just has a 90 day warranty.

Here in Australia The Elite Controller was covered by my Elite Consoles Warranty. I have already sent it in to be replaced twice (stupid rubber grips expanding).

If https://support.microsoft.com/en-au/devices was still working as it's supposed to It would be being replaced for a third time right now.