I've searched forever how do I change a gamer on a family accounts password we lost our...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Heather, if you've lost access to gamertag from your child's account, it means you've lost access to the account.

My question, you have the email from this account with this associated Gamertag, because only with the email account will you be able to recover, sign in or change the account password, regardless of whether it is in a family account.

I'll be waiting for your reply.

Hi fellow gamer,

Thanks for reaching out to the Xbox forums. We see you have a question on unlinking accounts. You will need to reach out to Playstation support on how to unlink accounts. You can use the

lost password solution to recover/change password.

Thanks,

Brad

We did as you said and were able to access the Microsoft account and Minecraft with the email of the hacker and the new password. We tried to change the email of the hacker but it requested us to send a code to the security email that the hacker put there. So we click 'we didn't have any' way of receiving the code and followed the instructions. So now we have to wait 30 days for the verification and replace of the security information.

She is accessing, as I said the Minecraft and other things with the hacker's email and the new password we created. My question is, what if the hacker enters the Microsoft account again and changes again the email? Is it possible that they do that?

We are feeling so insecure now.

Another question, how can the person change their role to an administrator in our Family Safety in their desktop (the hackers's desktop information appears in our Family Safety) so that some resources of the Family Safety do not work? How can this happen as my child is under age? She shouldn't be able to do that as the age is state as 17, right?

Should we remove her from the family security while the email is the hacker's?

If i delete the nuketown download...will the password to get it back work again when or if this all gets fixed...our is it lost forever than?

Hello ambax62,

Thank you for bringing this issue to our attention. We recommend attempting to recover the Microsoft account. The first step to recovering the account is to

change the password. Be sure to let us know the results!