I’ve scratched the code on my voucher and can’t see the digits

Hello Dylan W. my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through, with the intention of being able to help you, I did an internal search in Xbox support and I found a publication where they suggest following the following steps to solve this problem and I thought it was good information, which you should take into account:

If you are unable to read the 25 characters of the digital code, you will need to request a replacement code by contacting aka.ms/contactxboxsupport.

When contacting customer support, be sure to provide proof of purchase, serial number, and an image of the damaged code.

Note: Take a photo of the front and back of the card or take a photo of the receipt where the code is printed. This way, customer service can check the damage as well.

If you purchased the code from another retailer, be sure to provide the same details when you contact them.

Information Source (Credits): https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

Sincerely,
Oskayra.

I’ve tried and I’ve tried and it’s not working I’ve just put a voucher on my sons account and he’s bout the console pass instead of the Xbox live monthly pass so he can’t get online

I googled a little bit for the Error code.

Internet suggestion: Log in in your live account via xboxlive.com with a laptop, smarthphone or something like that.

Then it should work fine.

I could not believe that but see there. It is working. I can log in in my xbox live profile on my 360. Absurd, but ok

But now I can’t redeem my voucher I bought via Amazon. I get an error, statuscode: 80181100.

I can’t also activate the voucher on the XboxLive Website, also get an error.

I’ve tried going to the enforcement page but can’t sign in to see why I was banned. Also has all my money I paid for digital downloads been stolen? Because if I can’t sign in then I can’t use the content that I paid for. In my book that’s theft no matter
how you split it.

Not good. See previous email.

I dont want a digital game on my account

Can I get a physical voucher or game or unredeem the voucher. Thanks