I’ve scratched my dlc code and now I can’t read it

Hi man. I have the exact same problem right now. I’ve had it for 3 months now and it’s getting ridiculous. Sometimes I can’t even use my DLC card or access my DLC houses. Did you ever manage to fix it?

Hello Dylan W. my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Note: This is a public forum therefore, I suggest you not share your personal information.

I am very sorry for the problem you are going through, with the intention of being able to help you, I did an internal search in Xbox support and I found a publication where they suggest following the following steps to solve this problem and I thought it was good information, which you should take into account:

If you are unable to read the 25 characters of the digital code, you will need to request a replacement code by contacting aka.ms/contactxboxsupport.

When contacting customer support, be sure to provide proof of purchase, serial number, and an image of the damaged code.

Note: Take a photo of the front and back of the card or take a photo of the receipt where the code is printed. This way, customer service can check the damage as well.

If you purchased the code from another retailer, be sure to provide the same details when you contact them.

Information Source (Credits): https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

Sincerely,
Oskayra.

So scratch that, I can’t purchase ANY items in the store now. Just tried getting an AC game and it did the same error code

I have this same error code, and can’t find anything on it. It’s the forst time I’ve had a chance to play all week, and now this. Smh.

Okay so the dude jmw talked to was actually more knowledgeable on this issue! I don't know if it's the same for anyone else. So apparently on the scratch off card there are two codes, one for the game itself and another DLC. He scratched off the middle assuming
that was the code, but it was the DLC code and the actual game code was scrunched up at the top where he didn't scratch it off. He feels dumb, but it's downloading now!