Ive Purchased gold 3 times for the past 2 months for a year and its still saying Subscribe.

Hi there,

please double check
http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps:

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
   
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If the subscription isn't showing then please check the purchase transactions on the same page (different section) to see if it shows a reason for it not working.

If these steps fail , then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

right now ive got gold working, thank you very much, but what i want back is the Money that was charged for something that wouldnt activate.

​Hi there,

please double check
http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps:

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
   
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
   
   http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
3. Redownload your profile

If the subscription isn't showing then please check the purchase transactions on the same page (different section) to see if it shows a reason for it not working.

​ If these steps fail , then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

Tenure is only based on time spent as a Gold subscriber. Time spent as Silver does not increase Tenure.

All of this information is in the sticky to which Mr Ohnaka provided you a link back in May.

It also only shows completed years, not partial years. For instance 2 years and 6 months is still a 2 - as is 2 years and 11 months.

No this is definitely wrong. I am 100% certain that I've purchased 3 years in the past, it was on 3 years just a month or so ago!

As I've said, I've purchased 3 years of gold and I've had 1 year of silver in the past.

I checked my membership history, 2 of my 12 month memberships and 1 of my 3 months memberships has been removed. Why is this?

I'm actually pretty frustrated that the system has made this mistake as I'm completely certain that my tenure should be 3. I'd like this to be fixed as soon as possible please, as I've done nothing wrong on my part.

Thanks Smwutches for your reply.

i just got a new xbox, and hoping to subscribe (as i've got a 3 month live gold code).

so if i get this 3 month gold subscribed, then, i can still get the 36 month 1 dollar upgrade benefit, if i continue my subscription with extended gold member codes (say another 36 months topups), and then upgrade with 1 dollar to ultimate pass right?