I’ve paid for credit my x box x soso paid twice with no result and it’s gone out of my bank

Robert Gibson2 · Dec 29, 2022

I’ve paid for credit on Valhalla to get bonus pack and says I’ve paid but doesn’t go on my game to purchase the samurai pack for the demons so I tried again and the same happened again nothing but has gone out of my bank it’s not the first time it’s happened.

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate if the transaction for the in-game currency is successful. Please sign in to https://account.microsoft.com/billing/orders, from there please check if it's showing as "completed:", once confirmed for cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Go to "My games and apps" > Installed games > Highlight the game > Press the Menu button > Go to "manage games and add-ons" > Click the game icon.

Check if you can install the pack there as well.

jaywant15

i paid for x box live gold membership online and it is not reflecting in my console

humble hero14

Yes, I've gone to the website to download X Box One games to my library, but I cannot.

To clarify again, I don't have an X Box One console so I cannot install it. The message will say I don't have the required device.

I do have a one year gold membership, pre-paid card.

In the past, games with gold can allow me to add an X Box One game to my library even without an X Box One console. If I purchase an X Box One console, my free games with gold games will be in the library.

Now there is no option online to add the X Box One game to add to the account unless I own a X Box One console.

Hopefully, you can help further. If not, thanks for the reply anyways.

Debbie Lyon

Thank you, it says I need to resubscribe but I’ve paid? I have checked my payment with the bank

daniel goffin

I’m having to go without x box this Christmas when it’s been paid ..! It’s a joke

I’ve paid for credit my x box x soso paid twice with no result and it’s gone out of my bank