Ive owned GTA5 for the past 3 years I factory reset my xbox and now it says I dont. Please help

Hi, I don’t know exactly how you owned the game
But if you’re more than sure about that please try finding the proof of purchase and contact Microsoft support

I understand your position on this one, but for these situations it’s necessary that you prove your ownership to them in that way because you can play a game without owning it

I was playing it like 4 days ago tho and I reset my xbox November 29th and did own it but its fine ill prolly just quit that game for a while.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

Hope you're doing great today despite this UNSEEN7110

Exists the possibility that you purchased the game with a different account. Let's try to find the account used to purchase this game

For this please go to your Microsoft account order history
https://account.microsoft.com/billing/orders

Once there, make sure to change the "3 months" filter and use instead "All available" next to "Ordered within"
Then start looking each item purchased with your account and see if you're able to find the game with order status "completed"

If you have more than one email please check the order history with each one

Nope the game doesnt appear in purchase history I owned it with a subscription or something but I had it for free until I had to factory reset my xbox.

And the game doesn’t appear as purchased in your order history?

I ask this because when you purchase a game digitally the only way to lost the license is:
A. You purchased the game with a different account
B. You requested a refund