I've lost my xbox game pass account

Discus and support I've lost my xbox game pass account in XBoX Accessibility to solve the problem; I have an active xbox game pass subscription, but i can't manage it outside the app, i lost access to the email (i think) its associated with, (*** Die... Discussion in 'XBoX Accessibility' started by Martinsuki, Jun 11, 2025.

  1. Martinsuki
    Martinsuki Guest

    I've lost my xbox game pass account


    I have an active xbox game pass subscription, but i can't manage it outside the app, i lost access to the email (i think) its associated with, (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***) but when i try to log in it wont let me, i dont recognise the email to get the log in code and the same goes for the phone number, i don't know what else to try, i'd like to get help to recover it or to link my xbox account to a different email

    :)
     
    Martinsuki, Jun 11, 2025
    #1
  2. PutinMckawkhner Win User

    Xbox not loading any apps/games

    Did the complete opposite, had 84 games owned and now have 21. Lost all my apps, lost the game pass, lost Xbox gold, and lost my other account. Fml
  3. ArminatorX Win User

    I've lost my account

    The links the other Ambassadors provided unfortunately lead you to Portuguese and Canadian websites in English.

    If you want a localized French instruction on ways how you might find your Microsoft Account email again, go to Forgot the
    Microsoft Account Email Address for your Xbox Live account? Learn How to Find It.

    That page will show you several ways on how you might find your account email again.

    If that doesn't work, be aware that Microsoft might also delete your account, if it's inactive for more than 5 years. So if you are sure of the email you're trying to use, and it's not found, you might have not used the account in the past 5 years, and it
    has been deleted.

    Please check https://support.microsoft.com/en-us/help/4511051/microsoft-account-activity-policy about the Microsoft Account
    Activity Policy if and when an account might (not) be removed from the service due to inactivity.
  4. Ironwilled Win User

    I've lost my account

  5. ImSupposedToBeNeiqo Win User

    I've lost my account

    Thank you for your answer but I can't remember my email so..
  6. THANOS OPRESSOR Win User

    I've lost my account

Thema:

I've lost my xbox game pass account

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