I've lost a game from my account

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ashej

Exists the possibility that you purchased the game with a different account. Let's try to find the account used to purchase this game

For this please go to your Microsoft account order history
https://account.microsoft.com/billing/orders

Once there, make sure to change the "3 months" filter and use instead "All available" next to "Ordered within"
Then start looking each item purchased with your account and see if you're able to find the game with order status "completed"

If you have more than one email please check the order history with each one

A i have already stated i have the game in my order history and yes it does have the tag "completed".

Soo what's next?

Thanks, just to confirm
Is this happening on Xbox or PC?

In the meantime , if you sign in with the account that owns the game here
https://www.xbox.com/games/store/p/9P2N57MC619K...

Are you able to see an “install” button?

The links the other Ambassadors provided unfortunately lead you to Portuguese and Canadian websites in English.

If you want a localized French instruction on ways how you might find your Microsoft Account email again, go to Forgot the
Microsoft Account Email Address for your Xbox Live account? Learn How to Find It.

That page will show you several ways on how you might find your account email again.

If that doesn't work, be aware that Microsoft might also delete your account, if it's inactive for more than 5 years. So if you are sure of the email you're trying to use, and it's not found, you might have not used the account in the past 5 years, and it
has been deleted.

Please check https://support.microsoft.com/en-us/help/4511051/microsoft-account-activity-policy about the Microsoft Account
Activity Policy if and when an account might (not) be removed from the service due to inactivity.

Hi There,

If you've forgotten your email, see if you can find it again using this troubleshooter.

Link: https://support.xbox.com/en-CA/my-account/microsoft-account/forgot-microsoft-account-solution

Then once you have your email again you can return to this one to continue recovering your account.

Link: https://support.xbox.com/en-CA/my-account/microsoft-account/lost-password-solution