I've had this laptop for about 6 months now, and already i have been seeing white pixels...

Dear Rota,

I have tried by uninstalling the driver and it doesn't seem to fix the problem. How long can I use my computer for before this becomes a major issue and would I be able to refund or at least repair my computer?

Thanks

Hello，Andreas_758

We are glad to hear that you have solved your problem, image sharpening usually distorts the image, perhaps one of the settings is causing this problem, for more details you can also consult the official nvidia tech support, they will have more professional knowledge about this issue.Do not hesitate to ask the community at any time in case you have any questions in the future.

Best Regards，

Rota Ye |Microsoft Community Support Specialist

Dear Rota,

I had a look on some other threads on Community and saw someone else had fixed the issue by resetting nvidia control panel image settings. Thankfully it helped me as well and I no longer have the problem! I wonder though, could it have been image sharpening? Or some other settings?

Either way thank you so much and sorry for wasting your time

Hello，Andreas_758

Thank you for posting in the Microsoft community.

Based on your description, I've read your link in the main article, and I'm assuming that this is most likely due to a hardware failure of the graphics card.



You have tried to update the driver but the problem still can't be solved, uninstalling the driver at this time can be used to locate the problem, if you uninstall the driver after the problem still exists, it can be confirmed that it is a hardware malfunction, we recommend that you contact technical support of the device to overhaul it; if the problem is solved after uninstalling the driver, it is due to the driver version problem, you can go to the official website of the device to rollback the driver version, and then overwrite it and install it in your computer. and then override the driver version and install it on your computer.



Looking forward to your testing and feedback, we will continue to pay attention to this issue!

If this troubleshooting step helps you to locate the problem. Please vote yes or no at the bottom of this post to help others with similar problems find a solution faster.

Best Regards

Rota Ye |Microsoft Community Support Specialist

Hello，Andreas_758

I would like to ask you to try the following two actions that can help you determine the current situation:



1. Clean boot. You can click on the following official link: How to perform a clean boot in Windows - Microsoft Support If the problem has been resolved after testing, please follow the steps on this link as shown in the picture; if the problem still persists after a clean boot, please proceed to method two.



2. safe mode. For the procedure of using Safe Mode you can refer to this official link: Start your PC in safe mode in Windows - Microsoft Support When you enter Safe Mode, see if the white dot still appears on the screen.

If this problem exists in both cases, you can contact the aftermarket manufacturer for repair, considering that you've only had the laptop for 6 months and it's still under warranty.

Looking forward to your reply!

Best Regards，

Rota Ye |Microsoft Community Support Specialist