I've had my account stolen and I want to know how I can regain access

Discus and support I've had my account stolen and I want to know how I can regain access in XBoX Accessibility to solve the problem; Recently, my brother was playing minecraft, when he had his account hacked. upon further inspection, the hacker has deleted his microsoft account... Discussion in 'XBoX Accessibility' started by Samuel C1, Oct 26, 2023.

  1. Samuel C1
    Samuel C1 Guest

    I've had my account stolen and I want to know how I can regain access


    Recently, my brother was playing minecraft, when he had his account hacked. upon further inspection, the hacker has deleted his microsoft account (registered under gmail) and since then we have had no access to his account, or minecraft (since his account has been deleted). We have proof of purchase (for minecraft), and we would just like to know if we can regain access to our copy of the game. Thanks!

    :)
     
    Samuel C1, Oct 26, 2023
    #1
  2. KhajiBower34 Win User

    I've had my account stolen and I want to know how I can regain access

    First, try changing the password associated with your Mojang account.
    Sign out of your account from all devices and try to sign in again with the new password.

    Really the only thing you can do and what is recommended is that you continue insisting with the Xbox team, explaining the situation in detail since they are the only ones who can help you because they do have access to the accounts and can see what possibly happened. . This forum is really not the most appropriate medium to discuss your topic, especially since we as players do not have the tools to help you as it is a sensitive privacy and security issue.

    Below I will leave you the link so you can contact Xbox technical support:
    https://support.xbox.com/contact-us

    Note: Remember that Xbox chat is open Monday to Friday from 9:00 a.m. to 5:00 p.m. m. to 9:00 p.m. m.
  3. KhajiBower34 Win User

    I've had my account stolen and I want to know how I can regain access

    Hello Samuel C , I am an independent advisor and I will be happy to help you today. My name is Khaji

    I'm sorry that you are having problems, in advance I want you to keep in mind that this is a public forum of the Microsoft community and we, like you, are community players and because of that we do not have access to any options within the system. of Microsoft nor do we handle personal information of users.
  4. Sodangidni Win User

    How can i regain access to my Microsoft account?

    Hello, Christopher M. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

    I'm sorry to hear you're having trouble recovering a Microsoft account.

    IMPORTANT: Please don't share personal information, including emails, gamertags, phone numbers, etc.

    As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

    That being said, I take this opportunity to let you know that the recovery form is the last resource if we talk about retrieving an account. This means that if the recovery form is not accepted, it's not possible to recover the account.

    Just a heads-up, you can fill out the recovery from two times per day until it gets affected. However, if you decide to not keep trying, you may want to consider creating a new account.
    Not only that, but you may want to check out this article about contacting Microsoft support regarding accounts:

    https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

    I know this is not the answer you were expecting, but your kindness and understanding are appreciated.

    Regards,

    Arturo.
  5. Rodrigo Oliver Win User

    How can I regain access to an old account?

    Hi UnitedWeREACH, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I truly am sorry to hear that.

    You might not be able to recover your account because it's deleted, even if you had the information needed.

    If you haven't signed in to your account for a long time, it might expire due to inactivity, after a 2 year period.

    Source: https://support.microsoft.com/accou...s-closed-5ce9281c-99eb-423b-9b5c-2b69a7701dc2

    I hope this helps!
  6. Georges C. Win User

    Can you change your Xbox account Hotmail, while not having access to it?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Sufyaan, what you want to do is change Alias, for any change in the account including changing the email you need to have access to it.

    I don't know why or how you lost access to the account, but if you want to change the Alias you will have to regain access to your Microsoft account.
Thema:

I've had my account stolen and I want to know how I can regain access

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