I’ve had Forza 5 for a while now but I updated it about 2 days ago, and I’ll try to open it...

Hello Erwin Sanchez,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. I can see that you are having difficulties installing FH5. Let me see how I can assist you with this concern.





We will first do our research so we can give you concrete answers about what is causing the problem.

However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
  
• Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• What troubleshooting steps have you done?
  
• Was this working before?
  
• Recent activity or changes made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Troubleshoot issues with the Xbox app for Windows

Troubleshoot issues with the Xbox app for Windows | Xbox Support

Please see the full installation instruction

PC Install Instructions – Forza Support (forzamotorsport.net)



Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Don’t think I’ll be elligible for a refund as I’ve had the Xbox a while now.

I haven’t tried using another network no, but I’ll try now and I’ve only been experiencing this for 2 days so maybe it’s the servers being busy

Update:

I’ve noticed that the game is still downloading data but at an extremely slow rate. It’s now up to 61.76 GB out of 160.54 GB and showing progress at 40.7%. It’s now showing that the installation will be completed in 5 hours 11 minutes. I suppose i’ll just have to be patient. I don’t know if it’s the game’s servers that are the cause of this but it’s the first time in two years of having this console that i’ve had any issues while installing a game.