I've had 5,500 rewards credits since April but it hasn't been converted to Microsoft currency.

Hello ChaosLancer13,

Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.

Hello ohno itstheCoPz,

Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
into Microsoft Rewards Points.

Hello Juan Palaceto,

At 5000 or more pending Credits, we automatically schedule your account for a deposit. After your first time purchase and survey on April 10th, you were at 5,500 Credits (108 MXN), and therefore scheduled for a deposit. You received this deposit on April
26th. You can review all this Credit and Deposit activity on your Rewards account from the MyRewards page. You can also view the deposit as spendable currency in your Microsoft Account from your commerce page at (https://commerce.microsoft.com/),
where it will be listed as a refund with a negative amount.

Hello bryanmiller90,

We see that you have been getting 2% MyVIP Star Rank 1 (Gold) since you reached that rank in September.

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?



First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

• Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account
• Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.
• Previous Month: Activity over the past month
• Past 6 Months: Activity over the past 6 months
• Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

Hello You Had 1 Job,

From the FAQ:

How do I know how many Rewards Credits I've earned and how will I know when they have been converted to my local currency and deposited into my Microsoft account?

First, log in to Xbox Live Rewards and head over to the MyRewards page. Once you are on the MyRewards page, click on 'View MyStatement.' MyStatement is a summary of all your rewards activity. You can view:

· Pending Rewards Credits: Credits you've earned that have not yet been converted to your local currency and deposited into your Microsoft account

· Rewards Credits Deposits: Credits that have already been converted to your country's local currency and deposited in your Microsoft account.

· Previous Month: Activity over the past month

· Past 6 Months: Activity over the past 6 months

· Lifetime: All your activity for the entire duration of your Xbox Live Rewards membership.

You'll also receive a MyStatement email each month that shows your Rewards Credits activity summary.

You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
where they will be listed as a refund with a negative amount. Please note that since those Credits were deposited in 2015, they would have expired if you did not use them. Per Microsoft policy, promotional currency expires one year after being placed in an
account.