I've gotten the same "you must own.." prompt.

Sleaszy · Oct 28, 2022

I have pre ordered the game a couple months ago. Now when I tried to download my game it says I don't own it. The funds never returned to my card and when I tried the solution of deleting and re-downloading it acts as if I never bout it and prompts me to pay another 75$ again.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Sleaszy, which game you are referring to, has it been released or will it still be released?

Have you checked the status of your pre-order through the console or even the Microsoft management site?

If you haven't already, click the link below and sign in with your account.

https://account.microsoft.com/billing/orders

Another way to manage pre-sales.

Xbox / Support

https://www.youtube.com/watch?v=0R2wV320OxA

Famicorps

Unfortunately since this promotion happened 4 years ago, the promotion is not valid anymore, thus you will not get the game.

Smwutches

For information about your ban, you would need to go to
http://enforcement.xbox.com and submit a case review. Investigations do take time so the action could have taken place weeks or months before they suspension.

Smwutches

HsitH - Please check the date on posts before bumping them. This thread is also from 2011.

Mister Mascot

Hey there HsitH,

As Smwutches stated, this thread is a bit old and the poster is likely resolved at this point. Thanks for helping out the community though and please keep an eye on the post dates.

Thanks!

I've gotten the same "you must own.." prompt.