Ive damaged the redeem code

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Pete, If you bought a Gift Card or a subscription card that was damaged when you scratched it, you must contact Xbox support via chat so that they can help you.

NOTE: You will need the purchase invoice for your gift card.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

I can't redeem my code on my Xbox gift card it's damage

Hi Abdiel,

Thanks for reaching out to the forums. We see you have an issue with a damaged code. We recommend the guide for

digital code solution. This will explain what to do with a damaged code.

Thanks,

Brad

Same problem , ive redeem my beta code and not downloaded .

Hi Ljf,

Thanks for reaching out to the forums. We understand a code is damaged. We recommend going through the section for

damaged or unreadable code. At the bottom it has request a new digital code and follow the prompts.

Thanks,

Brad