I've bought NHL19 - I obtained NHL18 !

Hi everyone,

In NHL18, there was the possibility to buy NHL19 into the game, which I did.

NHL19 is not installed, and I received an email saying "Congratulations for your purchase of the electronic version of NHL 18"

What ?

It says NHL19 and intsead, I have to repay for NHL18 that I allready have ?

Does anybody had this issue ? And what am I suppose to do with this ….. ?

Julien

:)

 

I can't play skate 3 and nhl18

I can't play skate 3 and nhl18 and I loose my EA access

 

Nhl18

i can’t play nhl18 anymore it shows me error code 0x87e107d7

 

Sorry to hear it. If the game was purchased within the last two weeks and has less than two hours of gameplay then you should be able to process a refund by logging in to
account.microsoft.com and searching your billing history for the item.

If you have trouble doing this then you can fill out this refund request form
support.xbox.com/en-US/forms/request-refund. Be sure to include the order number of the game in your request.

Once you fill out the online form it can take up to 48 hours for Xbox to respond to you via the contact information you provide in the form.

 

This is a rip off and false advertising!

It happened to me.

Customer support just stopped my chat.

Price now is higher, even if I get a refund, I will have to pay more for NHL19 now.

Please honor the offer and order we placed, and provide NHL19 as we bought it.

Or is it a scam?

 

I'll suggest to contact support at Contact Us | Xbox Support and explain them what happened.

 

It's useless and a waste of time.

Customer support have no clue on how to handle this case... just offer a refund and promotion is not available anymore. In other words, you have to pay more money to get it.

This is clearly a Scam