I've bought auric cells but haven't received them

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.

You can check your email for any codes that may have been sent or on how to load the auric cells.

I got refunded my purchase the first time, tried to buy them again and same issues persisted. I either want my money back as compensation or the product I just bought in my account now please

So it’s been 48 hours and I still haven’t received the auric cells or a refund. What happens now

Hi Barto C! I hope you are well, delighted to be able to offer you my help!

After a search, I found the following message on Twitter from the official game account:

If you recently purchased Auric Cells but have not received them, you should receive your Auric Cells in the next few days. You may need to open the in-game store for your Auric Cells to appear.

If you want to take a look at Twitter, I leave you the link below:

https://twitter.com/DeadbyDaylight/status/1542538474833715210

If this doesn't work, contact game support and explain what happened.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best regards,
Daniel.

Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello milkmonster756jackson how are you?

The only way you can resolve your issue is to contact Xbox support.

Please enter this link where you can contact support, the option is in green on the right, written contact us.

https://support.xbox.com/contact-us/