I've been trying for weeks and i cannot sign in. When I try, i always get the error " we...

Hi, Kenneth. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Try setting up manual DNS settings on your console and see if that sorts it out.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try to sign in to your account after that and see if it works.



Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Thank you for your help but as stated ,the problem is I CANNOT open my network settings as it gives me the error 0x80070490 ,not to be confused with the error code 0x87e1000a When I try open the Microsoft store ,thinking better solution is to get a PS4 but I've been Microsoft always!

Are you part of the Insider program?

Hello AtR Ninja, I believe I can solve your issue.

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You see the following error code and message when you try to connect to Xbox Live:

Can't connect to Xbox Live. Please try again later

Status code: 80151925

This may mean that there’s a problem with your network setup.

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To troubleshoot the problem, please go here: http://support.xbox.com/xbox-live/connecting/connection-error-solution/

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If you keep experiencing the problem, go here: http://support.xbox.com/en-US/contact-us/

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Have a great day!

Hey there, at the moment the Ambassador and XCL websites aren't recognizing profiles.

There's a thread regarding the issue in the Ambassador Support forum.