I've been playing Disney Dreamlight Valley with gamepass on PC, but now I can't play the...

You can find support here

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/

Hello, LeahnaterDLV my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It seems you've encountered a discrepancy in the application of the Ultimate Founder's Pack to your Disney Dreamlight Valley profile. Since you purchased the Ultimate Edition from the Microsoft Store and your existing profile is linked to that purchase, you should have access to the Ultimate Founder's Pack items.

To resolve this issue, try the following steps:

Ensure you're logged into the correct version: Double-check that you're launching and playing the Disney Dreamlight Valley - Ultimate Edition version. The standard version and the Ultimate Edition are separate applications.

Verify game ownership: Check your Microsoft Store account to ensure you own the Disney Dreamlight Valley - Ultimate Edition. You can view your purchase history and installed games from your Microsoft Store account page.

Check for updates: Make sure both the Disney Dreamlight Valley - Ultimate Edition game and your console or PC are up to date. Sometimes, outdated versions can cause issues with in-game purchases and entitlements.

Restart the game: Sometimes, a simple restart can resolve temporary glitches that might be preventing the Ultimate Founder's Pack from being recognized. Close the game completely and relaunch it. Here are some additional tips for resolving the issue:

Make sure you're using the same Microsoft account that purchased the Ultimate Edition.
Try linking your Microsoft account to your Disney Dreamlight Valley profile again.
Check for any pending downloads or installations related to the Ultimate Founder's Pack.

I really hope your problem has been fixed with my help, have a nice day. Oskayra

I understand, please also try the steps from this link, https://www.getdroidtips.com/disney-dreamlight-....

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

We would need more information like error codes

How are you trying to download them? What is the make and model of your computers?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you're having trouble playing Disney Dreamlight Valley on your PC.

Restart your PC and try launching the game again. Sometimes, a simple restart can fix issues like this.

Make sure you have a stable internet connection. The game may be getting stuck at the loading screen if it is having trouble connecting to the internet.

Check to see if there are any updates available for the game. Sometimes, updates can fix bugs and issues that may be causing the game to get stuck at the loading screen.

Verify the game files to make sure they are not corrupted. To do this, follow these steps:

In the Microsoft Store, select the See more menu (next to the Install button).
Select My Library.
Right-click on the game you are trying to play and select Properties.
Select the Local files tab.
Click the Verify integrity of game files button.
If none of these steps help, you may need to uninstall and reinstall the game.
I hope these suggestions help!

Thank you for replying. I've tried all these steps multiple times and I'm still having the issue, but tried playing in the cloud and it works. Guess I'll wait for the next update and see if it works again on the xbox app.