I've been playing Disney Dreamlight Valley with gamepass on PC, but now I can't play the...

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you're having trouble playing Disney Dreamlight Valley on your PC.

Restart your PC and try launching the game again. Sometimes, a simple restart can fix issues like this.

Make sure you have a stable internet connection. The game may be getting stuck at the loading screen if it is having trouble connecting to the internet.

Check to see if there are any updates available for the game. Sometimes, updates can fix bugs and issues that may be causing the game to get stuck at the loading screen.

Verify the game files to make sure they are not corrupted. To do this, follow these steps:

In the Microsoft Store, select the See more menu (next to the Install button).
Select My Library.
Right-click on the game you are trying to play and select Properties.
Select the Local files tab.
Click the Verify integrity of game files button.
If none of these steps help, you may need to uninstall and reinstall the game.
I hope these suggestions help!

Thank you for replying. I've tried all these steps multiple times and I'm still having the issue, but tried playing in the cloud and it works. Guess I'll wait for the next update and see if it works again on the xbox app.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

I'm sorry to hear that you're having trouble playing Disney Dreamlight Valley on your PC.

Restart your PC and try launching the game again. Sometimes, a simple restart can fix issues like this.

Make sure you have a stable internet connection. The game may be getting stuck at the loading screen if it is having trouble connecting to the internet.

Check to see if there are any updates available for the game. Sometimes, updates can fix bugs and issues that may be causing the game to get stuck at the loading screen.

Verify the game files to make sure they are not corrupted. To do this, follow these steps:

In the Microsoft Store, select the See more menu (next to the Install button).

Select My Library.

Right-click on the game you are trying to play and select Properties.

Select the Local files tab.

Click the Verify integrity of game files button.

If none of these steps help, you may need to uninstall and reinstall the game.

I hope these suggestions help!

Hi,

I’m having the same issue. Just curious did you manage to resolve the issue?

You're welcome!

Hopefully the problem is going to be addressed as soon as possible

If you unlocked the achievements on PC try waiting up to 72 hours after unlocking date

Or you can try some of the solutions provided in this articles (use only the ones eligibles)
https://answers.microsoft.com/en-us/xbox/forum/...