ive been having an issue with my xbox account for years and none at tech support isnt...

for several years ive been unable to unlock any achievements on my account after not being able to login to the account without the help of xbox whom was able to help me get back into my account.

they have asked me to provide proof of the issues on the account. which isnt a big deal and i provided several videos showing on more than one game and game console insuring it was different games and wasnt a game developers issue. then i asked to do the same thing on a different account. it unlocked 16 of the same achievements that i was unable to unlock with my account. i provided several videos showing me logging into the account then starting the game and unlocking them as i was logged into xbox live.

it was suggested by tech support many different things including hardware replacements. like my kenect that ive never used because i had zero games that would work on it and it was suggested it was bad controllers and that i could have damaged saved data or needed to format my hard drives or delete system files none of these steps did anything to correct this. i was even asked to transfer my content on my account. i have bought several new hard drives as i was advised to do. which did nothing i bought two consoles that came to having the same effect in game play. with my xbox account i have had for well over 15 years.

it was suggested i look at xboxenforcemenet.com but the site shows my account is in perfect standing and has a perfect record and player feedback. that i have no bans suspensions or flags on my account nor have i.

its like the account is frozen in time and the tech support agent claims this is a new issue others online claim it isnt. i just dont know. what i do know some money was on the account that to is missing with no explanation of what happened to it or where it is now.

if it had been only cd games i would of walked away from this account however i many digital games i bought on this account. since the update im now just on this account im experiencing lag while doing game play at times. since the escalation team has applied an update to the account. just on this account only the other account lag free. i checked the internet connects and setting all are good. even tech support walked me through it just to insure i did something wrong.

the tech support team has had this for over 8 weeks and in an active escalation for over 6 weeks none can provide any answers to any questions i have asked and it seems to be an issue to get any information on this problem.

i have been asked by tech support to provide many things and log into xbox live with all three consoles i have logged in with 5 consoles at this point to reach the same result. i have uploaded to xbox well over 100 items to prove what im saying to xbox to show them up-close what the issue is. as well they could see i was being 100 percent truthful with them.

also i have unlocked the same achievements on another account to stop the point of claiming this is a game developer issue when its been proven it clearly isnt but in fact its an account issue.

not counting well over hundreds of phone calls and emails to xbox. at this point if anyone has any ideals i would love to hear input. because tech support doesnt know where to direct me on this.

:)