I’ve been gifted a game and when I go to redeem the code it’s telling me to contact the...

Hi, I received the DLC code for my Warthog to use in Forza Horizon 3 and redeemed it via the Xbox app, but it hasn't actually appeared as a download item when I go to Manage Game on my Xbox One. I've been playing since early access started and figured it
might just be a pre-release thing, so I waited until today, but there's still no sign of it.

And yes, before anyone tells me, I know that ultimately the car should appear as a Gift item in the Social tab, in-game, but it's not there either.

So, redeemed code without an error, no downloadable item, no in-game gift car.

If I try to redeem the code again then it tells me, quite righty, that the code has already been used, so I know I did complete the redeem successfully.

I had the same Problem.

Hi, I received the DLC code for my Warthog to use in Forza Horizon 3 and redeemed it via the Xbox app, but it hasn't actually appeared as a download item when I go to Manage Game on my Xbox One. I've been playing since early access started and figured it
might just be a pre-release thing, so I waited until today, but there's still no sign of it.

And yes, before anyone tells me, I know that ultimately the car should appear as a Gift item in the Social tab, in-game, but it's not there either.

So, redeemed code without an error, no downloadable item, no in-game gift car.

If I try to redeem the code again then it tells me, quite righty, that the code has already been used, so I know I did complete the redeem successfully.

I had the same problem.

Hi, I received the DLC code for my Warthog to use in Forza Horizon 3 and redeemed it via the Xbox app, but it hasn't actually appeared as a download item when I go to Manage Game on my Xbox One. I've been playing since early access started and figured it
might just be a pre-release thing, so I waited until today, but there's still no sign of it.

And yes, before anyone tells me, I know that ultimately the car should appear as a Gift item in the Social tab, in-game, but it's not there either.

So, redeemed code without an error, no downloadable item, no in-game gift car.

If I try to redeem the code again then it tells me, quite righty, that the code has already been used, so I know I did complete the redeem successfully.

Thank you so much for replying 👍🏽🙏🏽

I’ve did what asked and it took me further than the WiFi login did but now it’s asking

Redeem your code or gift card

With a Microsoft product key or gift card, you can get access to a wide selection of the latest apps, games, premium devices, and more. To redeem your Microsoft or Xbox gift card, please enter your 25-character code in the space below.

I’ve not been given a code 😂 🤦🏼‍♂️

The seller would.be the person who sent it to you your friend

He has to be in the same region as you