I’ve been Charged on my Xbox account and not given the product.

TristanNaidoo · Feb 26, 2022

I am in South Africa and I recently( a few hours ago) purchased Xbox live off my Xbox, it has charged me for it and given me no product.

Not to mention the fact that I am constantly trying to get in contact to get help and there’s nothing that does that.

I have tried to request a call which always fails.

I’ve tried to refund it off my account but it obviously isn’t reflected on there, so I don’t know what to do.

I tried contacting the South African branch by phone call and it leads me back to the same request a call that does nothing.

Does anyone have a way to help?

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

First, kindly check if the transaction is successful. Please sign in to https://account.microsoft.com/billing/orders, once confirmed, proceed on your subscription tab or via https://account.microsoft.com/services to ensure that it’s active. After making sure that it’s visible on your account let’s then remove and re-add it on your Xbox console to sync your data.

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

TristanNaidoo

Thank you so much.

It was actually resolved about 4 days after this post and refunded.

I appreciate your help.

karl mee

I was charged for some points on a game on an account that has no access to the game I was banned 2 years ago for my team name somehow I’ve been charged 35.99 for points I don’t even play that account for the game I’ve been charged idk where the charge has come from I wouldn’t buy it as I can’t even play with that account like

archiedodds42

Hey again, my gamer tag still hasn’t changed, and I’ve definitely been charged.

DylanM819

It was a child account originally, I’ve been using it for a number of years now. I noticed the email problem when I signed up for Hulu on xbox and then was unable to access the account but I am still being charged for Hulu monthly. Just trying to receive
recovery emails as well as updates on the reward points that I’ve spent on raffles.

I’ve been Charged on my Xbox account and not given the product.