I've been banned twice for the same thing

You can be suspended for different violations of the Code of Conduct that overlap each other.

That being said the enforcement team doesn't uses the forums and we can't help you with suspension issues

To check your suspension or if eligible for a case review: https://enforcement.xbox.com

Hello!

I'm a Independent Advisor. I will be glad to help you.

I am very sorry that you are going through this situation, remember what was mentioned to you when you received the suspension notification, technical support and customer service cannot help you because they do not have access to Enforcement's information.

If you have already sent an appeal, it is a matter of waiting for a response, they are the only ones who can lift the suspension and clarify the situation.

Remember that this is a public forum and that those of us who participate in it are common players, I am not part of Microsoft support nor can I enter the system.

Best regards

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

You can try submitting your refund request at xbox.com/refunds but if your transaction is not showing up on that page, kindly fill out the Manual Refund Webform on this link: https://support.xbox.com/forms/request-a-refund. You can find the order number of your transaction by signing in to your email at this link: https://account.microsoft.com/billing/orders/.

Once you're done submitting your request, you'll receive an email result within 72 hours and if your request gets approved, it will take 3-5 business days for the funds to reflect on your bank account but it really depends on your bank's policy.

Mod removed the pic but this is what i Found on enforcement's website regarding your case.

Can I get suspended twice for the same thing?

XBLPET will not issue multiple suspensions for a single violation. For example, a single inappropriate Gamertag will only result in one forced Gamertag change, and cheating once in a single
multiplayer match will only bring about one suspension for cheating.

However, one suspension does not absolve the account of every violation committed up to that point. If XBLPET discovers evidence of other inappropriate activities that occurred prior to
the most recent suspension, it can result in additional enforcement action.

You may aswell submit a case review

Thanks man, as you can see from the pic i attached it was just the one message but two bans.