I’ve accidentally made two xbox/ Microsoft accounts with the same email and I don’t know...

Discus and support I’ve accidentally made two xbox/ Microsoft accounts with the same email and I don’t know... in XBoX Accessibility to solve the problem; I accidentally ended up creating a new account on Xbox using the same email as my old account. It has now overridden the old one and I cannot access it... Discussion in 'XBoX Accessibility' started by Georgia Jones1, Jul 28, 2023.

  1. I’ve accidentally made two xbox/ Microsoft accounts with the same email and I don’t know...


    I accidentally ended up creating a new account on Xbox using the same email as my old account. It has now overridden the old one and I cannot access it anymore but I’ve checked and the account is still online. This has now affected my Minecraft account as it is still linked to the old microsoft account and I cannot access anything to do with that account anymore. I’m not sure how to contact anyone for help about this and I’m unsure how to go about it all. If anyone has any ideas, they would be heavily appreciated as I am worried about my Minecraft.

    :)
     
    Georgia Jones1, Jul 28, 2023
    #1
  2. Lee Wretham1 Win User

    I’ve accidentally made two xbox/ Microsoft accounts with the same email and I don’t know how to access the old one.

    Actually this is a real issue - there is an article about it. its to do with a hickup with the AsureAD migration from 2018.
    The only fix is to ring Microsoft support.
  3. Janet_C Win User

    I’ve accidentally made two xbox/ Microsoft accounts with the same email and I don’t know how to access the old one.

    Hello!

    Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

    An email address cannot be linked to two Xbox accounts at the same time, log in at this link and verify which Xbox account you really have:

    https://account.xbox.com/Profile

    If it's not the same account you've always used, it's possible that someone may have gained unauthorized access and changed the way you access that old account.

    Have you noticed any suspicious activity?

    Best regards.
  4. KindGryphon Win User

    i have two accounts that have the same emails same password but one i use primary and the other i made by accident but when i try to login to my main account it logins to the account made on accident.

    I have two accounts with identical email addresses and passwords, one of which I use for my Xbox and the other of which I created accidentally, but when I attempt to log into my primary account, it logs into the accidental account, and I'm not sure what to do.
    There has to be some sort of slight difference in the emails. Even if its just a very minor difference.

    Its not possible to have two different Microsoft/Xbox accounts under the same exact email address.

    How else would it know what account to log you into if it allowed you to have two accounts under the same email? It just wouldn't.
  5. tongpay Win User

    account hacked but i made a new microsoft account

    Thanks, but what email do i use for the recovery? i made a new microsoft account with the same email as the email in my hacked account before it was changed and im afraid i might accidentally access the new microsoft account i made.
  6. Briley Roberts Win User

    I was asked about a Xbox Roblox purchase receipt to prove I own my Xbox Roblox account to add an email to it I don’t know how to send a screenshot of it please help as soon as possible.

    Yes. My Roblox account was made on Xbox without an email address and I need to put my email on it so I can use it on my other devices like my phone and computer I don’t want to start another account because I’ve put money and time into my account and I don’t want to lose it all.
Thema:

I’ve accidentally made two xbox/ Microsoft accounts with the same email and I don’t know...

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