I've a little question guys

Hi Swag,

Thanks for the reply. Since you've attempted to get a refund but the Refund Team stated that the transaction was not on the account, this may indicate that that the subscription is on a different Microsoft account. This would also explain why you haven't
been able to access the Game Pass via your console. You would need to request a refund from the specific account that was used for purchase in order for it to be considered or refunded.

You may wish to double check that you're logging into the correct account that the subscription was begun on. If you're unsure about what other account it may have been attached to, then Xbox Support would be able to help you track it down.

As you've already decided to receive compensation directly from your bank/financial institution instead, and since there is no further resolution, in an effort to minimize repetitive answers we will be locking this thread, but if you have
any further questions or concerns feel free to come back to the Xbox forum (Do not repost the same question or thread as that would violate the
Xbox Forum Guidelines).

Thank you for coming to the forums and have a great day.

Could ban me at this point i dont care Microsoft are theft imma take screenshot of those transaction. But yeah im sure both are on the same account and when i tried to used the services it just say im not subscribed lol still the same account im not
[Mod Removed - Inappropriate] and its not on a xbox i woulnd buy that kind of
[Mod Removed - Inappropriate] its on PC just tried the game pass and its a total wreck the free month work perfect then they billed me multiple time and doesnt let me acces it. I've contact support and all, tho they doesn't seem
to give a [Mod Removed - Inappropriate] they made me fill a refund form and then replied lol there's no transaction on this date derp tho i got every confirmation from my bank and paypal i got the transaction number, date and
time and still nope. I know no one on this support could help me and at this point that's not what i want. I just want to share that terrible experience, imma get a refund from my bank so i dont care that much but you know, i just dont want someone else to
get wreck this way that's definitly not cool. You would be a local buisness i would just call the cops and report this as fraud but since its microsoft except sharing my experience i cant really do
[Mod Removed - Inappropriate]

Hi there Swag,

Thanks for coming to the forums with this question. Sorry to hear about the situation with your billing for Game Pass. Based on what you've stated, it begs the question: Is it possible that you've got another, or different, Microsoft account that you may
have accidentally set up the subscription under? Have you ever allowed your card information to be used on a different Microsoft account? Sometimes these things do happen. If you do have more than one Microsoft account, or another member of the household or
family has one, its possible that the subscription may be under a different account.

You may wish to check your Microsoft Xbox account by logging into it via a PC or other device to

check the purchase history to determine if the subscription is associated with that particular account. If it is, then you may choose to

cancel the subscription and follow up by
requesting a refund. If you have any other accounts/profiles on your console or within your household, it is recommended to also check those as well.

Should you find that there is no subscription for Game Pass on the account, then I would recommend that an Xbox Support member investigate the charges, and it would be best to
request a call back from Xbox Support so that they can look into what may have happened. Sadly, we here on the forums lack the tools necessary to assist more directly with billing
issues.

I hope that this information helps out!

Hi

Are you sure it billed you twice and didn't just send another confirmation? What happens when you try to use Gamepass? Do you get an error messages? Are you using your designated Home Xbox ?

Also keep in mind that the same rules of Xbox Live apply here as well so be mindful of language and certain words you're using.

All DLC is associated to your Gamertag. So you just lost it all man, sucks but that life for you. Very hard lesson to learn.